WHO IS A CONSUMER
consumer is the one who pays something to consume goods and services produced. As such, consumers play a vital role in the economic system of a nation. Without consumer demand, producers would lack one of the key motivations to produce: to sell to consumers. The consumer also forms part of the chain of distribution.
KNOW YOUR RESPONSIBILITIES AS A CONSUMER
In the struggle for for respect for consumers’ rights and the protection of consumers interest, consumers themselves who are also major stakeholders in the struggle have a lot of responsibilities to ensure they are recognized as kings. Therefore, Holistic consumer protection is a collective effort. Its actualisation requires input, not just from manufacturers, service providers and government, but also the consumers.
The consumer has the responsibility to:
1. Be Aware
Gather all the information and facts available about a product or service, as well as, keep abreast of changes and innovations in the market.
Be alert to the quality and safety of products and services before you purchase.
3. Think Independently
Make decisions about well-considered needs and wants.
4. Speak Out
Inform manufacturers and government of your needs and expectations.
5. Be an Ethical Consumer
Be fair and never engage in dishonest practices which affect other consumers negatively.
Inform businesses and appropriate regulatory authorities about your dissatisfaction with a product or service, in a fair and honest manner
7. Share Experience
Inform other consumers about your experience with a product or service.
8. Respect the Environment
Avoid waste, littering and contributing to pollution. Promote sustainable consumption by ensuring that what you consume does not impact on the environment negatively.
PROCEDURES FOR CONSUMERS TO SEEK REDRESS IN NIGERIA
Consumer Protection Council (CPC) is an authority that is involved in it. Besides, CPC oversees the quality of products in the market of goods, services, and advertising. You can see information about consumer rights on its website. Namely, there are some rules about what to pay attention to when buying the goods; information that should be available to the buyer; the client’s rights if the products turned out to be substandard and so on. Besides, the site has a form of a complaint that you can fill in and immediately send online to CPC Nigeria for further investigation. More details about the guide for a complaint filing and procedure for seeking redress are described below.
Keep in mind: if a consumer is not satisfied with the purchased product or provided service, he/she has the right to redress. The seller or service provider can refund money paid, exchange or repair the goods. Complaint to CPC Procedure for seeking redress in Nigeria So, in order to get a refund, you first have to file a complaint online on CPC website. Just follow the given guide.
Please fill in the form carefully and without mistakes: enter your name fill in the contact address indicate your mobile telephone number enter a valid e-mail address fill in person or organisation you are complaining about (defendant) indicate the place of purchase or service provision enter a telephone number of defendant defendant’s e-mail address select if the product is under guarantee (‘yes’ or ‘no’) summarise your complaints enter your requests (specify if you want to exchange the goods or refund your money).
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