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Stakeholders in the electronic payment service sector have advocated for increased collaboration between operators and regulators, consumer education and improved capacity development in order to curb incidences electronic payment fraud. They made this call in Lagos at the 9th annual Payment Systems and Fraud conference organized by E-Payment Providers Association of Nigeria (EPPAN). Musa Jimoh, Head, PSPOD, CBN, Adedodun Suleiman, Chairman, EPPAN, Agada Apochi, MD/CEO, Unified Payment Services Ltd. and Ikechukwu Nnamani, CEO, Medallion Communications Ltd.

Speaking at the conference, the Governor, Central Bank of Nigeria (CBN), Mr. Godwin Emefiele, said that the fraudsters have employed the use of social engineering and other new methods to extort bank account details from victims and that continuous collaboration among stakeholders would help curtail such tactics. He was represented by Head, Payment System Policy and Oversight Division, CBN, Mr. Jimoh Musa. He said: “You find a situation where there are people at ATM location right now that are there to commit fraud. They present themselves as ATM professionals. It happens everywhere. There are so many different kinds of report about how people walk up to people (social engineering) at the ATM stands to defraud them. “That is why we come up with a lot of policies and guidelines. We also formed a forum where all institutions, all banks come together to share some of the incidents of these frauds in other to enable everyone have an idea of what the cybercriminals are trying to do.

CBN will always provide the backing for the industry to push together as one entity right in this. We are also doing inter agency collaboration with Nigeria Financial Intelligence Unit (NFIU), the Economic and Financial Crimes Commission (EFCC), the Judges, Nigerian Communications Commission (NCC), Nigeria Deposit Insurance Corporation (NDIC), all of us coming together to see how we can deal with this issue of fraud. “It is actually going to be a collaborative effort because these guys are fast developing. As we are here today, some of them are here listening to some of the techniques we are discussing. So, as they listen to these techniques they try to up their antics in order to surpass whatever techniques they think we have here to diffuse all the strategies that we put together. It needs all of us to work together to be able to fight this menace.” Emefiele further urged banks to be on alert and to be close to customers in order to sustain and secure their confidence. “The banks have to be very ready. They have to be close to their customers. They need to put that confidence in their customers because if they don’t put confidence in their customers, the confidence in money when we are talking of payments, will be lost.

The confidence in banking, we are looking at when you are keeping your valued assets, will be lost. “So what CBN is doing is trying to sensitize banks and to engage their customers by sensitizing them and let them know their rights and what the banks may now expect from them, be on their guards all the time. This sensitization on consumer education is very paramount. Like I said social engineering is now the key ways in which the fraudsters are gaining account details of customers. If you are aware that no bank will ever ask you on phone to provide your account number, Personal Identification Number (PIN), your card details and Bank Verification Number (BVN), then the incidences of ATM fraud, e-payment fraud will be eradicated.” According to Chairman EPPAN, Adedotun Sulaimon, “Consumers have loved the speed and convenience that epayment services provide but the criminals also like it or they may even like it better. According to Nigeria Interbank Settlement System (NIBSS) second quarter report for this year, the payment system lost about N119 million to fraud out of the attempted value of N2.3 billion. This shows that 21 percent of attempted fraud was successful. This fact reveals that we need to do more about the insecurity around our national e-payment system.”

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